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F.A.Q.

General Information

How does my purchase help to give back?

With your support of our products, we are able to give back to our local communities. We search out individuals in need, and choose to give directly to them rather than going through an organization. If you know of someone in need, feel free to reach out to us at info@elizabethirvine.com.

More details on how your support of Truewellbeing’s products supports others:

The Zuni Project

2017

2016

When will my order ship?

We ship within 1-3 business days from either our Austin, Houston, or Santa Fe office. All orders will ship within 1 week after being placed. You will receive a shipping confirmation email with a tracking number, so you can track your package on it’s way to you.

Can I cancel/modify my order?

If your order is still being processed and has not shipped you can contact us at orders@elizabethirvine.com to cancel/modify your order.

Returns & Exchanges

How long do I have to return an item?

If for any reason you are not completely satisfied, you may return your purchase for a full refund or store credit, within 30 days of the purchase date. Email orders@elizabethirvine.com to begin the return process.

How do I return an item?

Your return must be unworn, in its original condition and may not be altered in any way. 

If applicable for a return, send an email to: orders@elizabethirvine.com with your reason for returning, order number, and item you’d like to exchange. Pack your jewels or artwork well and ship your return to the address provided by email.

 

Once received, we will credit back the original form of payment. Returns take about 1 week to process.

Can I exchange an item?

We do not offer exchanges. If you would like to exchange your Elizabeth Irvine piece for a different one, simply return your original purchase for a full refund and place another order for the new piece you would like.

However there are certain exemptions to this, feel free to contact orders@elizabethirvine.com to discuss your particular situation.

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