All orders will ship within 1 week after being placed. You will receive a shipping confirmation email with a tracking number, so you can track your package on it’s way to you.
If your order is still being processed and has not shipped you can contact us at firstname.lastname@example.org to cancel/modify your order.
Yes, we offer repairs for all online orders. To start the repair process, please follow these steps:
Some repair fees may be waived. Feel free to contact us directly at email@example.com to discuss your particular situation.
Our pieces are handcrafted by local artisans in Houston, Texas, USA. We are passionate about staying local and giving back to our community. We strive to use only the purest of elements.
With your support of the Jewelry Project, we are able to give back to our local communities. We search out individuals in need, and choose to give directly to them rather than going through an organization. If you know of someone in need, feel free to reach out to us at firstname.lastname@example.org.
If for any reason you are not completely satisfied, you may return your purchase for a full refund or store credit, within 30 days of the purchase date.
Your return must be unworn, in its original condition and may not be altered in any way.
If applicable for a return, send an email to: email@example.com with your reason for returning, order number, and item you’d like to exchange. Pack your jewels well and ship your return to:
1312 W. 10th St.
Austin, TX 78703
Once received, we will credit back the original form of payment. Returns take about 1 week to process.
You may return an Elizabeth Irvine Jewelry product which you received as a gift only for store credit.
We do not offer exchanges. If you would like to exchange your Elizabeth Irvine jewelry piece for a different one, simply return your original purchase for a full refund and place another order for the new piece you would like.
However there are certain exemptions to this, feel free to contact firstname.lastname@example.org to discuss your particular situation.